Sales Connect AI Terms of Service

1. Eligibility & Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. To use certain features, you may need to register for an account and provide accurate, current, and complete information.

• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• You must promptly notify us of any unauthorized access or use of your account or any security incident.
• We reserve the right to refuse, limit, or terminate accounts at our discretion and in accordance with these Terms.

2. License & Access Rights

Subject to these Terms and your payment of applicable fees, Sales Connect AI grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes during your subscription term.

You agree not to:

• copy, modify, or create derivative works of the Services;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services, except to the extent permitted by law;
• rent, lease, sell, resell, sublicense, or otherwise transfer rights to the Services;
• remove, alter, or obscure any proprietary notices on the Services.

3. Customer Content & Data

You may upload or provide information, text, audio, video, leads, contacts, messages, and other materials in connection with your use of the Services (“Customer Content”).

• You retain ownership of your Customer Content. Between you and Sales Connect AI, you are solely responsible for the accuracy, quality, and legality of Customer Content and how you obtain it.
• You grant Sales Connect AI a worldwide, non-exclusive license to host, store, process, transmit, and display Customer Content as necessary to provide, maintain, secure, and improve the Services, and as otherwise described in our Privacy Notice.
• You represent and warrant that you have all rights, consents, and permissions necessary to provide Customer Content to the Services and to grant the rights described here, including any consent required under applicable telemarketing, privacy, and data protection laws.

3.1 Consent Warranty (B2C Phone Numbers)

If you upload, import, or otherwise provide consumer (B2C) phone numbers to the Services for the purpose of outbound calling, texting, or any form of automated communication, you represent, warrant, and covenant that:

• You possess valid, verifiable, and legally sufficient prior express written consent from each consumer whose phone number you provide, as required by the Telephone Consumer Protection Act (TCPA), applicable FCC regulations, and any comparable state or international laws;
• Such consent was obtained in a manner that satisfies applicable legal standards, including clear and conspicuous disclosure, and was not obtained through deception, pre-checked boxes, or bundled consent;
• You maintain records of each consent sufficient to demonstrate compliance, including the date, time, method of consent, the specific language presented to the consumer, and the identity of the consenting party; and
• You will promptly honor any opt-out, revocation, or do-not-contact request from any consumer and will not re-upload or re-contact any individual who has revoked consent.

3.2 Audit Rights

Sales Connect AI reserves the right, at any time and without prior notice, to request and review your consent records, opt-in documentation, lead sources, and any other evidence demonstrating your compliance with Section 3.1 and all applicable laws. You agree to provide such records within five (5) business days of any request. Failure to provide satisfactory evidence of valid consent may result in immediate suspension or termination of your account in accordance with Section 8.

4. Acceptable Use

You agree to use the Services in compliance with all applicable laws, regulations, and industry guidelines, including but not limited to those relating to privacy, data protection, telemarketing, and spam.

You must not use the Services to:

• send unlawful, deceptive, misleading, harassing, defamatory, or abusive communications;
• violate telemarketing or anti-spam rules, such as the TCPA, CAN-SPAM, state “Do Not Call” laws, or similar laws in other jurisdictions;
• target or contact individuals without appropriate consent or legal basis, where required;
• interfere with or disrupt the integrity or performance of the Services or any third-party network;
• attempt to gain unauthorized access to the Services or related systems; or
• upload malicious code, viruses, or harmful content.

Sales Connect AI may investigate violations and may suspend or terminate access to the Services if you or your users breach this Section or otherwise misuse the Services.

5. SMS/Text Messaging Terms

By providing your phone number and consenting to receive text messages from Sales Connect AI, you agree to the following:

• Types of Messages. You may receive automated informational and transactional text messages, including appointment confirmations, reminders, and follow-ups. If you separately consent, you may also receive promotional and marketing messages, including special offers, updates, and re-engagement campaigns.
• Message Frequency. Message frequency varies based on your interactions and account activity.
• Message & Data Rates. Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out. You may opt out of text messages at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent unless you re-subscribe.
• Help. Reply HELP to any message for support information, or contact us at support@salesconnectai.com.
• Consent Not Required. Consent to receive text messages is not a condition of any purchase or use of our Services.
• Carriers. Carriers are not liable for delayed or undelivered messages.

6. AI, Telephony & Messaging Features

The Services may include AI-driven features (such as AI call agents, suggested replies, and summaries) and communication capabilities (such as SMS, email, and voice calls). You are responsible for configuring and using these features in compliance with applicable laws, including consent and notification requirements.

• Consent & Call Times. You are solely responsible for obtaining all required consents from leads and contacts and for setting appropriate calling and messaging hours in accordance with applicable laws.
• Recording & Monitoring. Where you enable call recording or monitoring, you must comply with all one-party or two-party consent laws and provide any required notices. You must not use recording features in jurisdictions where they are prohibited.
• AI Outputs. AI outputs may not be accurate or appropriate in all cases. You are responsible for reviewing and validating AI-generated content and for how you act on that content.

7. Third-Party Services & Integrations

The Services may integrate with or allow you to connect to third-party products or services (such as CRMs, calendars, payment processors, telephony providers, or communication platforms). Your use of any third-party services is subject to their own terms and policies, and Sales Connect AI is not responsible for those services.

• We may share limited data with third-party providers as needed to enable integrations and deliver the Services.
• We do not control and are not liable for third-party services, their availability, or their handling of your data.

8. Fees, Billing & Trials

Access to the Services may require payment of subscription fees and usage-based charges (for example, telephony or messaging usage).

• Fees, billing cycles, and payment terms will be described in your order, plan, or online account. All fees are non-refundable except as required by law or expressly stated otherwise.
• You authorize us and our payment processor(s) to charge your designated payment method for all applicable fees and taxes.
• We may change fees or introduce new charges upon reasonable notice, typically effective at the start of your next billing period.
• If you participate in a trial or promotional offer, continued use of the Services after the trial ends may result in automatic billing at the then-current rates unless you cancel in accordance with the offer terms.

9. Term, Suspension & Termination

These Terms remain in effect while you access or use the Services. Subscription terms and renewals are governed by your order or plan.

• Either party may terminate your subscription at the end of the then-current term in accordance with any notice requirements specified in your plan.
• We may suspend or restrict your access to the Services immediately if we reasonably believe you or your users have violated these Terms, if your account is delinquent, or to address security or legal concerns.
• Upon termination, your right to access the Services will cease, but certain provisions (including those relating to intellectual property, confidentiality, limitation of liability, and dispute resolution) will survive.

9.1 Immediate Termination for Consent Violations

Notwithstanding any other provision of these Terms, Sales Connect AI may immediately suspend or permanently terminate your account, without refund of any prepaid fees or wallet credits, if we reasonably suspect or determine that you have:

• Used the Services to contact consumers without valid prior express written consent;
• Uploaded or used purchased, scraped, rented, or otherwise unverified contact lists;
• Engaged in spamming, robocalling, or any pattern generating excessive complaints, carrier flags, or regulatory inquiries;
• Failed to produce consent records within five (5) business days of a request; or
• Otherwise violated the TCPA, CAN-SPAM, state do-not-call laws, or any comparable regulation exposing Sales Connect AI to potential liability.

Termination under this Section is final. No refund, credit, or compensation of any kind will be owed. You remain liable for all obligations accrued prior to termination, including indemnification obligations under Section 15.

10. Intellectual Property

Sales Connect AI and its licensors retain all right, title, and interest in and to the Services, including all software, technology, interfaces, designs, logos, and underlying intellectual property, subject only to the limited rights expressly granted to you under these Terms.

You may submit feedback, suggestions, or ideas regarding the Services (“Feedback”). We may use Feedback without restriction or obligation to you and without payment.

11. Confidentiality

Each party may have access to the other party’s confidential or proprietary information in connection with the Services (“Confidential Information”). Each party agrees to:

• use the other party’s Confidential Information only as necessary to perform its obligations under these Terms; and
• protect such Confidential Information using at least reasonable care and not disclose it to third parties except as permitted under these Terms or with prior written consent.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was lawfully known or independently developed by the receiving party, or was rightfully received from a third party without confidentiality obligations.

12. Privacy & Data Protection

Our collection, use, and processing of personal data in connection with the Services are described in our Privacy Notice. By using the Services, you acknowledge and agree to our Privacy Notice.

Where we act as a processor of personal data on your behalf, the parties may enter into a separate data processing agreement or addendum, which will govern such processing to the extent of any conflict with these Terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND SALES CONNECT AI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, secure, error-free, or free of harmful components, or that any defects will be corrected. We are not responsible for delays, failures, or other issues resulting from third-party services, networks, or your equipment.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SALES CONNECT AI OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALES CONNECT AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO SALES CONNECT AI FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Sales Connect AI and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your use of the Services in violation of these Terms or any law; or
• your Customer Content, including any allegation that Customer Content infringes or misappropriates a third party’s rights or violates applicable laws (including telemarketing and privacy laws); or
• any claim, action, regulatory inquiry, fine, penalty, or lawsuit brought by any consumer, government agency, or third party alleging that your use of the Services violated the TCPA, any state telemarketing law, the CAN-SPAM Act, or any comparable regulation.

15.1 TCPA & Telemarketing Indemnification

Without limiting the foregoing, you specifically agree to fully indemnify, defend, and hold the Indemnified Parties completely harmless from any and all TCPA claims, class actions, statutory damages, treble damages, regulatory fines, FCC enforcement actions, state attorney general actions, and private rights of action arising from:

• Your failure to obtain or maintain valid prior express written consent;
• Your use of purchased, scraped, rented, or unverified contact data;
• Any outbound call, text, or automated message sent through the Services on your behalf or at your direction; or
• Your failure to honor opt-out requests, do-not-call obligations, or calling time restrictions.

This indemnification obligation survives termination or expiration of these Terms and your account, and applies regardless of whether Sales Connect AI contributed to, was aware of, or could have prevented the underlying violation.

16. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Services will be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to conflict of laws principles.

The parties agree to attempt in good faith to resolve any dispute through informal discussions. If the dispute is not resolved informally, it will be subject to the exclusive jurisdiction and venue of the state and federal courts located in Montgomery County, Texas, and each party consents to personal jurisdiction in those courts.

17. Changes to the Services or Terms

We may modify or update the Services, features, or these Terms from time to time. If we make material changes to these Terms, we will provide notice (for example, by updating the “Last Updated” date, posting a notice in-app, or sending an email).

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services.

18. Miscellaneous

• Entire Agreement. These Terms, together with any order forms and additional terms referenced herein, form the entire agreement between you and Sales Connect AI regarding the Services.
• Assignment. You may not assign or transfer these Terms without our prior written consent, and any attempted assignment without such consent is void. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

19. Contact

If you have questions about these Terms or the Services, please contact us at support@salesconnectai.com or write to: